PUBLIC OFFER
This Public Offer is an official offer from the Natti Nattu™ brand to conclude a contract under the terms outlined below. Acceptance of this Public Offer signifies the agreement of the customer or website user to all of its terms and their obligation to comply with them in accordance with the legislation of Ukraine.
1. DEFINITIONS
1.1. The following terms are used in this Public Offer:
1.1.1. Offer – the seller’s proposal to an indefinite number of individuals to enter into a purchase agreement under the terms outlined in this Public Offer.
1.1.2. Purchase Agreement – a remote, paid contract between the buyer and the seller for the sale of Natti Nattu™ brand products, concluded via the website, the terms and fulfillment of which are governed by this Public Offer.
1.1.3. Website – the online store located at: nattinattu.com.ua, consisting of individual webpages through which the seller offers and sells products under the Natti Nattu™ brand.
1.1.4. Seller – sole proprietor Nataliya Volodymyrivna Fedyk, registered at: 79070, Lviv, Dovzhenka St., 10, apt. 99; postal address: 04070, Kyiv, Andriivskyi Uzviz, 2-A; email: nattinattu.official@gmail.com, who operates under the Natti Nattu™ brand.
1.1.5. Buyer – an individual who, using the tools and means of the website, purchases goods for personal use.
1.1.6. Product – clothing, accessories, and other items offered for sale on the website.
1.1.7. Website User – an individual who accesses the website using their own software and hardware tools.
1.1.8. Account – an electronic user area created (registered) as a separate webpage on the website for the buyer or website user by submitting personal data, creating a unique login and password, and used to place and track orders.
1.1.9. Order – a properly completed request from the buyer to purchase a product, submitted through the buyer’s account or shopping cart on the website.
1.1.10. Acceptance – 1) the buyer’s agreement to enter into the purchase agreement, expressed by submitting an order; 2) the website user’s agreement to use the website under the terms of this Public Offer, expressed by accessing the website.
1.1.11. Product Recipient – an individual designated by the buyer to receive the product. If the buyer does not designate a recipient, the buyer is considered the recipient.
1.1.12. Delivery Service – a legal entity or sole proprietor that provides product delivery services, including courier services.
1.1.13. Payment Service Provider – operators of payment systems, banks, non-bank financial institutions, including financial partners of delivery services.
1.2. Terms not defined in this Public Offer are interpreted as outlined in the Privacy and Personal Data Processing Policy, current legislation of Ukraine, or according to common usage.
2. SUBJECT OF THE PURCHASE AGREEMENT
2.1. The purchase agreement sets out the terms for placing an order, purchasing a product at retail, delivery, exchange and return procedures, the interaction process between the buyer, website user, and product recipient with the seller, as well as the parties’ rights and responsibilities.
2.2. According to the purchase agreement, the buyer purchases and the seller sells the product(s) for personal use at the price set by the seller and shown on the website.
2.3. The terms of the purchase agreement apply to the full range of products displayed on the website.
2.4. The purchase agreement is considered concluded from the moment the buyer completes the order.
3. PRODUCT PRICE
3.1. Product images on the website constitute an offer by the seller to website users to purchase such products at the stated price.
3.2. The product price is determined and may be changed unilaterally by the seller and is not subject to dispute by the buyer or website user.
3.3. The product price cannot be changed after the order is completed.
3.4. The price does not include delivery costs or any payment service provider fees.
3.5. The total order amount is calculated by summing the prices of all items in the order. Ordering more than one product does not entitle the buyer to a discount or other favorable terms.
3.6. The product price (total order amount) can be paid by the buyer using one of the following methods:
3.6.1. By bank card via the website on a prepayment basis;
3.6.2. In cash or (if technically available) by bank card via the delivery service and its partner financial institution, on a cash-on-delivery basis.
3.7. In the case of payment under clause 3.6.2, the seller may require the buyer to make a partial prepayment.
4. ORDER PLACEMENT
4.1. To place an order, the buyer selects a product by color, size, and model from those presented on the website by adding the desired item to the shopping cart or favorites list in their account.
4.2. By adding an item to the cart or favorites list, the buyer confirms that they have reviewed the sizing chart, color palette, and available models on the website.
4.3. If technically available, the buyer may choose the type of packaging for certain products selected by the seller.
4.4. To complete the order, the buyer provides the following information using the website tools and their own device:
4.4.1. Full name;
4.4.2. Full name of the recipient (if different from the buyer);
4.4.3. Contact details (mobile phone number, email address);
4.4.4. Delivery address (city, street, building and apartment number, postal code);
4.4.5. Delivery service branch or parcel locker number (if applicable).
4.5. The buyer selects a delivery service from those available on the website.
4.6. The buyer chooses a preferred payment method from the available options on the website.
4.7. If prepayment is selected (clause 3.6.1), the buyer enters their payment details (card number, issuing bank, expiration date, account number, cardholder name, CVV code) and proceeds to pay for the order.
4.8. Once the order is received, the seller processes it. Personal data is handled in accordance with the Privacy and Personal Data Processing Policy published on the website.
4.9. The seller’s support team may contact the buyer by phone, SMS, messenger, or email to confirm the order.
4.10. Order confirmation is subject to product availability in the seller’s warehouse. If a product is out of stock, the seller will notify the buyer within 5 days. In such cases, the contract is voided, and the buyer will be refunded.
4.11. The order is considered confirmed and accepted once the buyer receives the confirmation notification.
5. DELIVERY AND RECEIPT OF THE ORDER
5.1. After the order is confirmed, the product is transferred to the selected delivery service within 30 days.
5.2. The cost of delivery is determined by the delivery service provider.
5.3. The cost of delivery is paid separately by the buyer or product recipient directly to the delivery service, unless otherwise specified by the seller on the website.
5.4. The product is delivered to the address provided by the buyer during order placement.
5.5. Delivery times are determined by the delivery service from the moment the seller transfers the product.
5.6. The risk of accidental loss of the product passes to the buyer once it is handed over to the delivery service. The buyer is responsible for loss due to incorrect delivery address.
5.7. The delivery service representative may require the buyer or recipient to present identification upon receipt.
5.8. If the buyer selects the payment method described in clause 3.6.2, the product is handed over only after full payment.
5.9. The buyer or recipient has the right to refuse the product before receipt at the delivery location. This is considered a withdrawal from the purchase agreement. All obligations and rights are canceled, except for the seller’s obligation to refund the payment.
5.10. Upon receipt, the buyer or recipient must check the product for packaging integrity and match with the order (article, model, size, color, and quantity).
5.11. If the buyer or recipient accepts the product at the delivery location, it is considered verified for packaging integrity, completeness, assortment, size, and visible defects, as described in clause 5.10.
5.12. Delivery is available throughout Ukraine and internationally, except to the Russian Federation and territories temporarily occupied by it.
6. RETURNS AND EXCHANGES
6.1. Returns are accepted upon the buyer’s request and with the presentation of a payment receipt, and at the buyer’s expense.
6.2. A product of proper quality that does not suit the buyer can be returned within 14 days from the date of receipt, provided it is in its original condition.
6.3. A product is considered to be in original condition if it has not been used, and its commercial appearance, consumer properties, packaging integrity, seals, and labels are preserved.
6.4. A product of proper quality that does not suit the buyer may be exchanged within 14 days from the date of receipt for another product of the same or higher value (subject to an additional payment), provided it meets the criteria in clause 6.3.
6.5. The product must be returned via a delivery service to the seller’s warehouse address: 04070, Kyiv, Andriivskyi Uzviz, 2-A.
6.6. The list of non-returnable or non-exchangeable products of proper quality is defined by the applicable laws of Ukraine.
6.7. If a significant defect caused by the seller is found during the warranty period (confirmed by expert assessment if necessary), the buyer has the right to return or exchange the product.
6.8. A significant defect is one that:
6.8.1. Cannot be fixed at all or requires more than 14 days to fix;
6.8.2. Makes the product substantially different from what was agreed upon in the purchase agreement.
6.9. A minor difference in shade or appearance of the product compared to the website photos, due to screen settings, is not considered a significant defect.
6.10. The warranty period is determined in the product’s accompanying documentation and starts from the date of receipt by the buyer or recipient. For seasonal products, it starts from the first day of the corresponding season.
6.11. Along with a return or exchange request, the buyer must provide a photo of the product clearly showing the defect.
6.12. The buyer’s return or exchange request will not be fulfilled if the defect occurred due to improper use, storage, or care, or due to third-party actions or force majeure circumstances.
6.13. An exchange request can only be fulfilled if the seller has an identical product in stock.
6.14. The funds paid for a returned product are refunded within 30 days of the seller’s decision to satisfy the buyer’s request. The refund is made to the buyer’s card or bank account used for payment, or to another account specified in the return request, provided that the buyer complies with this section.
7. USER AGREEMENT
7.1. For the purposes of this section, the terms “buyer,” “website user,” and “product recipient” refer to website users.
7.2. The website is intended for the seller’s commercial activities in retail sales, including offering products to an unlimited number of individuals, enabling users to create accounts, place orders, leave product reviews and ratings, and interact with the seller through support.
7.3. Website users are obligated to use the website solely within the purposes defined in clause 7.2.
7.4. Users are prohibited from using the website or its tools to promote their own business activities or advertise clothing brands not represented on the website.
7.5. Users are prohibited from using the website or its tools to incite hatred based on race, ethnicity, religion, politics, gender, or group identity.
7.6. Users must behave respectfully and courteously when leaving comments, reviews, or messages, including when communicating with support.
7.7. Comments or reviews accessible to the public may be removed by the seller if they:
7.7.1. Contain unauthorized advertising (in violation of clause 7.4);
7.7.2. Contain hate speech (in violation of clause 7.5);
7.7.3. Include offensive language or inappropriate expressions;
7.7.4. Include threats or hostile language directed at another user or person.
7.8. The website, its code, design, and elements such as product images and the seller’s trademarks are intellectual property. Users may not copy any intellectual property elements except as permitted by Ukrainian law. Sharing hyperlinks to the website or specific pages is not considered a violation.
7.9. Copying, altering, or redistributing product images to advertise similar products under other brands is prohibited.
7.10. Users may not purchase products for the purpose of rebranding (e.g., replacing tags with their own or other brands) and reselling them.
7.11. Copying the appearance of products for the purpose of manufacturing and selling under the Natti Nattu™ brand is prohibited.
7.12. The seller may restrict access to the website for users who violate these rules and take any lawful measures to protect their rights.
8. CONFIDENTIALITY AND DATA SECURITY
8.1. Buyers, website users, and product recipients agree that their personal data may be processed by the seller.
8.2. The purpose and procedure for collecting and processing personal data are defined in the Privacy and Personal Data Processing Policy, which is posted on the website and forms an integral part of this Public Offer.
9. LIABILITY AND DISPUTE RESOLUTION
9.1. The parties are liable for improper fulfillment of their obligations in accordance with the applicable laws of Ukraine.
9.2. The parties are not liable for improper fulfillment of obligations if such fulfillment is hindered by force majeure circumstances.
9.3. The seller is not responsible for:
9.3.1. Possible errors in product descriptions;
9.3.2. Minor differences in appearance, composition, or packaging due to delivery or screen settings;
9.3.3. Delivery delays caused by the delivery service or any of its actions or inactions;
9.3.4. Refund delays caused by payment service providers or related payment processing issues;
9.3.5. Product defects caused by the delivery service;
9.3.6. Technical issues or temporary unavailability of the website beyond the seller’s control.
9.4. Disputes related to the execution of the purchase agreement are resolved through negotiations.
9.5. The buyer, website user, or product recipient must first contact the seller using any of the communication channels listed on the website (email, phone, support form, etc.) to resolve disputes.
9.6. Legal disputes are resolved in the courts of Ukraine according to the applicable procedural legislation.
9.7. The law of Ukraine shall govern all legal relations arising from the fulfillment of obligations between the parties.
9.8. The terms of this Public Offer do not restrict the legal rights of the parties or prevent them from using any remedies allowed by Ukrainian law.
10. VALIDITY OF THE PUBLIC OFFER AND AMENDMENTS
10.1. This Public Offer becomes effective upon its publication on the website.
10.2. This Public Offer applies only to the legal relationships between the seller and buyers, website users, and product recipients arising from the use of the website and execution of the purchase agreement. It does not apply to relationships formed through other resources or services provided by the seller.
10.3. The seller reserves the right to modify this Public Offer at any time without prior consent from buyers, website users, or product recipients.
10.4. The seller informs buyers and users of any changes to this Public Offer by posting an announcement on the website or sending a notification to the email address provided by the user (if they have subscribed to such notifications).
10.5. If the buyer or website user continues to use the website after the announcement of changes — including not deleting their account — this is considered acceptance of the updated Public Offer.
10.6. The version of the Public Offer in effect at the time of order confirmation applies to all relations arising from the execution of the purchase agreement.